Health and Safety

Novel Coronavirus (COVID-19)

Updated: September 10th, 2021

As of 12:01 am on July 16th the Province of Ontario will be entering Step Three of the Roadmap to Reopen. Upon entering Step Three all indoor meeting or event spaces will be permitted to operate with physical distancing and other restrictions still in effect and capacity limited to not exceed 50 per cent capacity or 1,000 people, (whichever is less). Upon the resuming of business, we will adhere to all health and safety measures including the Province’s Guidance for Professional Meeting and Event Facilities during COVID-19 plan, approved by the Office of the Chief Medical Officer of Health. 

Click here to read the official announcement regarding the move to Step Three of Roadmap to Reopen.

As of September 22, 2021, as per the government of Ontario, the Shaw Centre will require individuals to be fully vaccinated (two doses plus 14 days) and provide their proof of vaccination along with photo ID such as a driver’s licence or health card to access the Shaw Centre.

Individuals who cannot receive the vaccine due to medical exemptions will be permitted entry with a doctor’s note until recognized medical exemptions can be integrated as part of a digital vaccine certificate. Children who are 11 years of age and younger and unable to be vaccinated will also be exempted from these requirements.

For the period between September 22 and October 12, 2021, it is intended that people attending wedding ceremonies and receptions will be able to provide a negative rapid antigen COVID-19 test from no more than 48 hours before the event as an alternative to proof of vaccination. These rapid antigen tests would have to be privately purchased.

Click here to read the province’s official statement regarding vaccine certificates.

Although our building is open, we will continue to review every inquiry on an individual basis. This is due to the number of costs and considerations with regards to health and safety measures and operational standards of our building. As always, our priority is and will continue to be the health and safety of our staff, clients and attendees.

Please contact us at if you have any questions or concerns.

Shaw Centre’s Safe Spaces: Re-opening and Safety Guidance Plan

In addition to the Province of Ontario’s Guidance for Professional Meeting and Event Facilities during COVID-19, we are happy to provide our clients with the Shaw Centre’s Safe Spaces Guidance Plan. The following plan has been developed based on current Public Health protocols, as these protocols remain fluid, we will continue to update this document as directed by health officials.

Please find below a quick summary of some of the key items outlined within the Shaw Centre’s Safe Spaces Guidance Plan:

  • Clean Team
    • The creation of a dedicated team who will be deployed to monitor hygiene standards as well as the cleaning of all common contact points.
    • Cleaning of touch-points and common areas, i.e. washrooms will occur on a higher frequency and with approved cleaners.
  • Arrival
    • All clients, delegates, suppliers and staff will go through a screening process, based on public health recommendations.
    • Staff, suppliers, clients, delegates and all other visitors to the Centre are required to wear a face mask.
  • Meeting Rooms
    • Our events and operations teams have been working diligently to ensure that the same customer service enhancements that you received previously will be available in the safest possible way.
  • Floorplans
    • As there are currently a lot of unknowns when it comes to events, our team has taken the liberty to ease a bit of your planning and created over 450 floor plans throughout our building which incorporate current physical distancing standards.
  • Signage
    • A large-scale signage program will be implemented to assist delegate movement throughout the building, as well as reminding them of proper health and safety measures such as hand-washing, wearing of masks and physical distancing.
  • Culinary
    • Our world-class culinary team is finalizing various enhanced service options that ensure the highest level of health and safety standards.
  • Encore AV
    • Our in-house audio-visual supplier, Encore AV, is pleased to offer virtual and hybrid meeting packages, allowing planners to reach their remote audience. With the latest technology and new health and safety measures in place, their team of AV experts can walk them through a myriad of options for a flawless event experience.

We want to ensure you that when we open our doors, our building will be prepared to provide you with the same high-level, safe experience you’re accustomed to.

For the latest developments, we also encourage you to visit the following websites:

Government of Canada Travel Advice and Advisory

Government of Canada – FAQ’s

Ontario Ministry of Health

Ottawa Public Health