Health and Safety

Novel Coronavirus (COVID-19)

Updated: June 17, 2021

As of 12:01 am on June 11th the Province of Ontario entered Step One of the Roadmap to Reopen. Step One and Step Two, require the closure of all indoor meeting or event spaces with exception to permitted activities as listed here. Each step is scheduled to remain for at least 21 days. Indoor meeting and event spaces will be permitted to open upon entering Step Three with capacity and other restrictions. Upon the resuming of business, we will adhere to all health and safety measures including the Province’s Guidance for Professional Meeting and Event Facilities during COVID-19 plan, approved by the Office of the Chief Medical Officer of Health. 

Click here to read the official announcement regarding the move to Step One of Roadmap to Reopen.

Although our building is closed, we will continue to review every future inquiry on an individual basis. This is due to the number of costs and considerations with regards to health and safety measures and operational standards of our building. As always, our priority is and will continue to be the health and safety of our staff, clients and attendees.

Please contact us at if you have any questions or concerns.

Shaw Centre’s Safe Spaces: Re-opening and Safety Guidance Plan

In addition to the Province of Ontario’s Guidance for Professional Meeting and Event Facilities during COVID-19, we are happy to provide our clients with the Shaw Centre’s Safe Spaces Guidance Plan. The following plan has been developed based on current Public Health protocols, as these protocols remain fluid, we will continue to update this document as directed by health officials.

Please find below a quick summary of some of the key items outlined within the Shaw Centre’s Safe Spaces Guidance Plan:

  • Clean Team
    • The creation of a dedicated team who will be deployed to monitor hygiene standards as well as the cleaning of all common contact points.
    • Cleaning of touch-points and common areas, i.e. washrooms will occur on a higher frequency and with approved cleaners.
  • Arrival
    • All clients, delegates, suppliers and staff will go through a screening process, based on public health recommendations.
    • Staff, suppliers, clients, delegates and all other visitors to the Centre are required to wear a face-mask.
  • Meeting Rooms
    • Our events and operations teams have been working diligently to ensure that the same customer service enhancements that you received previously will be available in the safest possible way.
  • Floorplans
    • As there are currently a lot of unknowns when it comes to events, our team has taken the liberty to ease a bit of your planning and created over 450 floor plans throughout our building which incorporate current physical distancing standards.
  • Signage
    • A large-scale signage program will be implemented to assist delegate movement throughout the building, as well as reminding them of proper health and safety measures such as hand-washing, wearing of masks and physical distancing.
  • Culinary
    • Our world-class culinary team is finalizing various enhanced service options that ensure the highest level of health and safety standards.
  • Encore AV
    • Our in-house audio-visual supplier, Encore AV, is pleased to offer virtual and hybrid meeting packages, allowing planners to reach their remote audience. With the latest technology and new health and safety measures in place, their team of AV experts can walk them through a myriad of options for a flawless event experience.

We want to ensure you that when we open our doors, our building will be prepared to provide you with the same high level, safe experience you’re accustom to.

For the latest developments, we also encourage you to visit the following websites:

Government of Canada Travel Advice and Advisory

Government of Canada – FAQ’s

Ontario Ministry of Health

Ottawa Public Health